Improved Customer Acquisition through increased Engagement and Brand Loyalty
massolution will work with you to help you engage customers in new and meaningful ways. By developing a social network that supports communications between your customers and your company you increase levels of intimacy and create a stronger bond with your customers. In turn, the value of your brand is enhanced and customer loyalty is strengthened.
Crowdsourcing platforms that enable customers to engage both with the company and with each other, to share ideas and provide feedback, builds community and expands customer base. Through increased participation with and between customers, conversion rates are increased as does average order size and purchase frequency. Customers can help you build a richer information base about your products and services. In turn you are provided with improved management information on customer preferences and habits.
Crowdsourcing inherently is a business model that is built upon the principles of community, inclusion, and democracy of ideas. massolution will work with you to develop a strong company-to-customer bond and establish the foundation for effective and widespread, grass-roots marketing by identifying and nurturing customers that will sell for you and that will evangelize your products.